My husband was in hospital and when they brought the lunches around, I asked the woman serving them if I could buy something and she said no. About 20 minutes later, there was a knock on the door and the man who was also serving lunches brought me a barrier bag in which was a sandwich, apple, yoghurt and fruit juice. No charge. He had overheard me asking his colleague and took pity on me—so kind!

Norwich, UK

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